Online Travel Guide:Greyhound customer service delivers after bus heads wrong way for more than 70 miles
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When the five people who ranged from an R& B singer moving to NYC to seek her fortune– to a young man trying to get to Hartford, Connecticut and his sick grandmother as quickly as possible, sidled up to the Greyhound ticket counter in Port Authority bus terminal in Manhattan, they weren’t itching for a fight. What they wanted was some compensation for their Greyhound induced travel woes.
See, the bus they had taken from Cleveland had arrived two hours late. It’s not unusual for a bus to be late. Traffic, weather and a bus breakdown can occur. Their bus’s lateness was due to driver error. The driver, after a scheduled rest stop, had headed the bus back towards Cleveland for more than 70 miles.
What made this snafu feel worse is that they would have arrived earlier than the scheduled arrival time if it wasn’t for the driver’s mistake. If you’ve ever been on a road trip that has been lengthened by the wrong way, perhaps you’ll recall that jumpy nervous twitch that ensues–the kind of feeling where any moment you could LOSE YOUR MIND.
As written in the previous post, Gadling knows these details because Gadling was there. Here’s the rest of the story. What happens when a passenger does complain? Airlines take notice.
Tags: customer satisfaction, customer service, CustomerSatisfaction, CustomerService, Greyhound bus, GreyhoundBus, manhattan, new york city, NewYorkCity, passenger complaints, PassengerComplaints, port authority, PortAuthority, travel voucher, TravelVoucher